pulse.cards

Refund Policy

Last updated: May 14, 2026
Effective: May 14, 2026

The short version: 14 days, every charge, no questions asked. If you were charged for a Pulse Cards Pro subscription within the last 14 days — whether it was your first charge after the trial or an annual renewal — email support@pulse.cards with “refund” in the subject line and we’ll process it. You don’t need to explain why.

Who this applies to

Anyone who has been charged for a Pulse Cards Pro subscription. The 14-day window applies equally to:

  • Your first charge after the 14-day free trial converts to a paid subscription.
  • Every renewal after that — monthly or annual. Forgot to cancel and got charged for another year? Email us inside 14 days and we’ll refund it.
  • Plan changes that resulted in a new charge (for example, switching from monthly to annual mid-term).

How to request a refund

  1. Email support@pulse.cards from the email address on your account.
  2. Put “refund” in the subject line. That’s how the request gets routed correctly.
  3. You don’t need to explain why — but if you have a moment, telling us what didn’t work helps us improve the product.

Processing time: we’ll process the refund within 5 business days of receiving your email. Stripe typically takes 1–3 additional business days to settle the credit back to your card or bank.

What happens to your account when you’re refunded

A refund triggers a normal subscription cancellation, exactly as if you had clicked “Cancel subscription” in the Stripe Customer Portal. That means:

  • Pro features turn off once the refund is processed.
  • Your free card stays live. Your public profile, theme, contact fields, and QR code keep working — you just lose access to Pro features (lead capture, analytics, campaigns, custom username).
  • Your data is preserved for 45 days. Lead-form submissions, campaigns, and view analytics collected during your paid subscription are kept for 45 days after cancellation. Re-subscribe within that window and everything comes back exactly where you left it. See our Privacy Policy for the full retention schedule.
  • Your username is yours forever. If you claimed a custom username while you were a Pro subscriber, you keep it. Refunding your subscription doesn’t give it back to the username pool.

Mid-term cancellation

Canceling your subscription in the Stripe Customer Portal and asking for a refund are different things:

  • Cancel only. Your subscription is set to cancel at the end of the current billing period. You keep Pro features until then, at which point you drop to free. No refund of fees already paid. This is the default Stripe Portal behavior.
  • Cancel + refund. Inside the 14-day window from your last charge, email us with “refund” in the subject. We’ll refund the most recent charge and cancel the subscription at the same time.

For mid-term cancellations past the 14-day window, we don’t pro-rate refunds for the unused portion of the term. You keep Pro until the paid term ends, then drop to free. We’ll review unusual cases (clearly erroneous charges, prolonged service outages, accessibility-blocking bugs we couldn’t fix) on a case-by-case basis — email us and we’ll talk it through.

Chargebacks

If you file a chargeback through your bank or card issuer instead of contacting us, we treat it as you choosing a more formal refund path. Our policy:

  • Inside 14 days of the disputed charge: we’ll concede the chargeback without contest. We would have refunded you anyway.
  • Past 14 days: we’ll review the dispute reason and respond to Stripe with the relevant evidence (subscription history, terms of service, communication records). We’re not interested in fighting honest disputes — only ones that involve actual fraud or material misrepresentation.

If you’re considering a chargeback because something went wrong, please email us first. It’s faster, and it doesn’t cost either of us the chargeback fee.

California Automatic Renewal Law — renewal reminders

For annual Pulse Cards Pro subscribers, we send two email reminders before each automatic renewal, in addition to any reminders required by your card issuer:

  • 30 days before renewal — reminder with the renewal amount, renewal date, and a link to cancel from the Stripe Customer Portal.
  • 7 days before renewal — final reminder with the same information.

These reminders are sent to the email address on your account. They’re part of our commitment under California Business and Professions Code §§ 17600–17606 (the Automatic Renewal Law) and we send them to all annual subscribers, not just California residents. Monthly subscribers don’t get these reminders — the $5 charge cadence is short enough that scheduled reminders feel like noise — but the same 14-day refund window applies to every monthly renewal.

You can cancel an automatic renewal at any time from Settings → Billing → Manage Billing in your dashboard, which opens the Stripe Customer Portal.

What this policy doesn’t cover

  • Free-trial cancellations don’t need a refund. If you cancel during the 14-day free trial, you’re never charged. There’s nothing to refund.
  • One-time purchases. Pulse Cards is subscription-only today; if we add one-time purchases later (for example, physical NFC cards), the refund terms for those items will be published separately.
  • Third-party charges. Charges from app stores, resellers, or other third-party billers we don’t control are subject to those providers’ refund policies, not this one.

Questions

Email support@pulse.cards. We answer everything from the same inbox.

Douglas Business Group, LLC
d/b/a Pulse Cards
30 N Gould St, Ste 5769
Sheridan, WY 82801
United States